Frequently Asked Questions

Answers to common questions we get

About the Pails


  1. Why is Dekor such a popular diaper pail?
  2. What makes Dekor better than other diaper pails?
  3. What is the difference between the Dekor Plus and Classic?
  4. What keeps odor inside the Dekor?
  5. Do I need to assemble my Dekor?
  6. How many diapers will I dispose of?
  7. What is the difference between hands-free and one-handed operation?
  8. What does Step and Drop mean?
  9. Can I hold my baby while disposing of the dirty diaper?
  10. Why is the Dekor so easy to use?
  11. Why doesn’t the Dekor pail absorb odor like other pails?
  12. How many diapers will the Dekor actually hold?
  13. Can I use Dekor for “Pull-Ups” or similar sized diapers?
  14. Is it difficult to empty the pail when it is full?
  15. Can the door mounted cutter injure my child?
  16. Do I have to wait until my Dekor is completely full before emptying?
  17. How do I convert the Dekor into a trash can?
  18. Do the Dekor pails or refills contain BPA, Phalates, or PVC?

About Refills


  1. How difficult is it to change the refill on my Dekor?
  2. Where can I purchase refills online?
  3. What is the difference between the regular refills and the biodegradable refills?
  4. Why are Dekor refills so economical?
  5. Which refill size do I need for My Dekor?
  6. Can I use Plus size refills in my Classic Dekor, and vice versa?
  7. I have a previous model of the Dekor. Will the refills still work?
  8. Are the Dekor refills scented?

Dekor and Cloth Diapers


  1. Can I use Dekor for reusable cloth diapers?

Cleaning my Dekor


  1. What should I use to clean my Dekor?
  2. How do I remove the diaper insert for easier cleaning?

Service and Warranty


  1. Are some parts replaceable if they break?
  2. What do I do if my Dekor doesn’t work properly?
  3. Is my Dekor covered under warranty?
  4. How can Dekor offer a longer warranty than other pails?

ANSWERS

About the Pails


1. Why is Dekor such a popular diaper pail?

The Dekor pail is perfect for the parent who is looking for an attractive, economical, and hands-free way to dispose of dirty diapers.


2. What makes Dekor better than other diaper pails?

There are several reasons giving the Dekor an advantage over other pails. Among them is the hands-free operation, meaning you never have to touch the pail when changing a diaper. Not only is it easier, it is more hygienic too. In addition to being hands-free, the Dekor refill system offers you a long lasting, economical solution among refill type systems.


3. What is the difference between the Dekor Plus and Classic?

About ten dollars. Seriously though, the Classic pail is a bit smaller and holds less diapers before needing to be emptied making it the perfect choice for smaller nurseries, upstairs and downstairs pails, or for the grandparents out there. The Classic will hold up to 40 newborn diapers.

The Dekor Plus has a bit larger footprint and therefore has a higher capacity than the Classic. The Plus is well suited for one pail households, multiples, and in general more changes between emptying. The Plus will hold up to 60 newborn diapers.


4. What keeps odor inside the Dekor?

Dekor has a unique, three part approach to odor control, starting the sealed, Magik™ trap door. This door allows the diaper through and then quickly re-seals to keep odor from escaping. The lid of the Dekor itself also acts as a secondary seal for double protection against odor. The strong, powder-scented refill is the third line of defense, and keeps the odor INSIDE the pail.


5. Do I need to assemble my Dekor?

No, Dekor comes fully assembled with one refill already installed and ready to go.


6. How many diapers will I dispose of?

You can anticipate disposing of 3000–5000 diapers over the 2–3 years your child will be in them! Of course, these are average numbers and your experience will differ. After the first thousand, who’s counting anyway


7. What is the difference between hands-free and one-handed operation?

One-handed typically means you may have to open a lid or perform some other action, or two, in order to actually dispose of the diaper. With Dekor, you never have to touch the pail when disposing of a diaper, simply Step on the pedal and Drop the diaper in. Now that is what we call hands free!


8. What does Step and Drop mean?

Step and Drop describes our hands-free solution to diaper disposal. Step on the foot pedal, which opens the lid, and drop the diaper in through the trap doors. Release the pedal, the lid closes and you are done, without ever touching the pail.


9. Can I hold my baby while disposing of the dirty diaper?

Because Dekor is hands free, you can hold your baby in one arm while disposing of a dirty diaper.


10. Why is the Dekor so easy to use?

Dekor was designed with ease of use in mind. From disposing of the diaper, to emptying, to changing the refill, using a Dekor is easy and intuitive.


11. Why doesn’t the Dekor pail absorb odor like other pails?

Other plastic pails are made from a plastic known as polypropylene. This plastic has many positive attributes, but it has one major drawback as a material for diaper pails, it tends to absorb odor! Knowing this, we decided to make the Dekor pails out of ABS plastic, a strong and durable plastic that does not absorb odor or incidentally, turn yellow over time. Using this more expensive material does add cost to our product, but we think the benefits far outweigh this increase in price. Incidentally, ABS Plastic is used in protective head gear, medical equipment, and it is what Legos® are made of!


12. How many diapers will the Dekor actually hold?

The Dekor Plus will hold as many as 60 newborn diapers, and the Dekor Classic as many as 40, but your results may vary. Go ahead, see how many will fit in your Dekor. Send pictures of your record with all the details to our Marketing Department and we will post them on our website, and you could win a prize.


13. Can I use Dekor for “Pull-Ups” or similar sized diapers?

Dekor is perfect for any size diaper, including night-time and pull-up type diapers.


14. Is it difficult to empty the pail when it is full?

Emptying the Dekor is very easy. Start by opening the service door and pulling out the full bag. Grab the top of the bag and cut it free using the door mounted cutter. Tie a knot in the top and dispose. Finish by tying knot in the bottom of the liner to form a new “bag”, close the service door and you are ready for more diapers.

Click here to see videos on emptying your pail.


15. Can the door mounted cutter injure my child?

The door mounted cutter has a sharp blade that is set deeply behind plastic guards to minimize any access by small hands. Be sure to close the service door immediately after emptying to prevent any access to the cutter. Parental supervision is the best defense against injury.


16. Do I have to wait until my Dekor is completely full before emptying?

No. You can empty the Dekor at any time. Emptying more often will actually help to minimize any odors escaping into your nursery, but will use slightly more refill.


17. How do I convert the Dekor into a trash can?

When you are finished with diapers, or if you are out of them for a few years , you may still use your Dekor. Simply remove the diaper insert and use the pail in the bathroom, kitchen, garage , or wherever you need an easy to use, contemporary styled trash can. By the way, Dekor works really well with kitty litter.

18. Do the Dekor pails or refills contain BPA, Phalates, or PVC?

No. The Dekor pails and refills are free from BPA, Phalates, and PVC. The pails are made of tough ABS Plastic, and the refills are made of a mixed polymer, about 90% High Denisty Polyethelene.

About Refills


18. How difficult is it to change the refill on my Dekor?

It isn’t difficult at all to change the refill on your Dekor. Simply open the top frame and lift out the empty refill cartridge. Slide a new refill over the cartridge following the directions on the refill label, then reinstall the cartridge loaded with the new refill. Tear off the label and pull up the refill from the outside and tie a knot. Push the knot down and close the top frame. Open the service door and pull the refill through. Tie a knot in the bottom and you are all set.

Click here watch a video demonstrating how to change your refill.


19. Where can I purchase refills online?

Click here to find an online retailer.


20. What is the difference between the regular refills and the biodegradable refills?

The biodegradable refills contain a special ingredient that will help them to break down faster over the “regular” refills. Both offer the same strength and odor protection, and both are lightly powder scented. As defined by the ASTM, "A Biodegradeable Plastic is defined as a degradable plastic in which the degradation results from the action of naturally occuring microorganisms such as bacteria, fungi, and algae."


21. Why are Dekor refills so economical?

The Dekor refills are designed with efficiency in mind. Rather than individual bags, the Dekor refills are actually one long bag, or liner, that you cut and tie as needed. You can wait until the bag is full, or dispose of that one really stinky change right away.


22. Which refill size do I need for My Dekor?

The size of refill you need is contingent on your size pail. If you have a Classic or regular then you will use the Classic or “regular” sized refills. Likewise, if you own a Plus size pail, you will need the Plus size refills. Refer to the label on the inside of your service door for more help with determining the appropriate refill for your pail.


23. Can I use Plus size refills in my Classic Dekor, and vice versa?

We do not recommend using the wrong sized refill in a Dekor pail even though some configurations may work.


24. I have a previous model of the Dekor. Will the refills still work?

Dekor refills are backwards compatible across same sized models. What that means is, yes.


25. Are the Dekor refills scented?

All Dekor refills have a light, powder fresh scent to match the smell of your baby’s clean bottom right after a change.

About Cloth Diapers


26. Can I use Dekor for reusable cloth diapers?

Dekor can be used with cloth diapers, just remember to put them in the wash, and not the garbage! You didn't hear it from me, but the rumor is that Dekor will be offering a drawstring, cloth liner for this very purpose. Shhh..

About Cleaning


27. What should I use to clean my Dekor?

We recommend cleaning the Dekor with a non-abrasive household cleaner such as soap and water. Bleach may be used if needed. Abrasive cleaners or solvents should never be used with Dekor.


28. How do I remove the diaper insert for easier cleaning?

Push on the diaper insert locking tabs from underneath the frame and simply pop it out of the top frame.

Service and Warranty


29. Are some parts replaceable if they break?

Some parts of the pail may be replaced. Please call our Customer Care Department for more information.


30. What do I do if my Dekor doesn’t work properly?

Please contact our Customer Care Department and they will help you with any problem you are having.


31. Is my Dekor covered under warranty?

Dekor offers a Limited Lifetime Warranty that fully covers any manufacturing defects for the life of your Dekor.


32. How can Dekor offer a longer warranty than other pails ?

The quality of construction and the use of ABS plastic give Dekor an advantage in durability over other pails. Therefore we can afford to offer a longer warranty than our competition.


Still Have a Question?


If you still have questions about your Dekor product, please feel free to contact us:

Email Us

Call Us

Call 800-593-5522, Monday to Friday, 8:30 AM—5:30 PM EST.

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