Babies don’t come with instructions, but Dekor Eko products do!

If you have questions, we have answers! Scroll down for Dekor video tutorials, product instructions, warranty info, FAQs, spare parts and more.

Diaper Dekor Video Tutorials

Wondering how to empty a Dekor Diaper Pail? Check out this quick video below to see why Dekor Eko Refills will save you time in the long run, and as a bonus, they’re better for the environment and will save you money! That’s what we call a win-win!

Did you see these end-of -liner markings ▶ ▶ ▶? That means you’re finally getting close to the end of your Dekor Refill. Watch the video below to see how quick and easy it is to install a new Dekor Eko Refill! Don’t forget to Subscribe & Save so you never run out of Dekor Eko Refills!

Prefer print instructions over video? Click the product below to download a print version of our instructions!

Dekor Diaper Pail FAQs

Dekor Refill FAQs

Dekor Diaper Pails Limited Lifetime Warranty

We stand by our products and will replace any manufacturer’s defect. Dekor Eko Diaper Pails are made from tough 70% recycled ABS Plastic and will easily last through all your diapering years! Don’t forget, after your diapering years are behind you (congrats!), you can use your Dekor diaper pail as a trash can in the bathroom, garage or even the kitchen.

Please note that the Limited Lifetime Warranty is non-transferable, and covers only the original diaper pail. Our warranty does not cover misuse or normal wear and tear. If something broke due to misuse, we offer replacement parts.

If your product is faulty as a result of a manufacturing defect, please complete our Product Claim Form with as much detail as possible and our Customer Care team will work with you to resolve your issue. We reserve the right to assess the condition of the damaged product prior to offering a repair or replacement. This may require the product to be sent to our North American Distributor, Regal Lager, in Atlanta, GA, for an assessment at the expense of the purchaser. A repair or replacement may be refused if the fault is considered to be due to misuse or normal wear and tear, rather than a manufacturing defect. If the fault is deemed to be a manufacturing defect, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with sending the product back to the purchaser will be covered by Dekor.

Only one warranty claim per diaper pail part; if a warranty claim is filed and a full replacement diaper pail is issued, additional warranty claims on the replacement diaper pail will be up to our discretion. This warranty does NOT cover the Dekor Cloth Diaper Liner or Dekor Eko Refills.

Need assistance with something else? Customer satisfaction is our top priority, so please reach out to our Customer Care team and we will do our best to assist you.

Need a replacement part for your Dekor Diaper Pail? You can purchase Dekor replacement parts here.